Unified Communications is an technology industry term used to describe the unification or integration of two types of communication services namely 'Real-time Communication services' and 'Non real-time communication services'.
Now let me give you a quick insight on 'what these two heavy tech. terms really mean?'. So we will begin with 'Real-time communication'
Real-Time Communication:-
Real-time Communication is a way or a mode of telecommunications in which people can instantly share or exchange (send/receive) information, data, thoughts and ideas. This process often takes place instantly but rarely it can take place with minimum latency which is very negligible. The term 'Real-time' signifies the term 'Live'.
There are two modes in Real-time Communications:-
1) Half-duplex mode:- In half-duplex mode, transmission of data takes place bidirectionally on a single ckt (circuit) . But this bidirectional transmission takes place separately i.e unidirectional transmission at a time. This means it doesn't take place simultaneously.
2) Full-duplex mode:- In Full-duplex mode, data transmission takes place bidirectionally at the same time i.e simultaneous bidirectional data transmission on a single circuit.
Now lets talk about few examples of real-time communication before we proceed to the non real-time communication. Here are some examples:-
- IM (Instant messaging) which includes instant chatting.
- Live Videoconferencing which enables users to directly see and talk with each other through mobiles, PC, tablets and other high tech gadgets.
- Live teleconferencing wherein users can directly communicate with other through a considerably more equipped audio conference with special arrangements.
- VoIP (Voice over IP), also known as internet telephony which enables users to directly talk with each other through internet. There are many apps available to support this feature like g talk (Google talk).
- Land-line telephony wherein users talk with each other on landline based conventional telephones.
- Mobile telephony wherein users talk with each other on cellphones through cellular sim networks.
Non Real-Time Communication:-
Non Real-time communication is another mode of telecommunications in which users exchange information in an unreal time mode. This means that the data transmission doesn't take place instantly. In this type of communication service, users communicate in time-shifting mode, not in real time mode. Thus, there is usually a significant delay between transmission and reception of information.
- Email (sending and receiving emails)
- Voicemail (sending and receiving personally recorded audio clips )
- SMS (Short Message Service) wherein users send and receive text messages through cellular networks.
- Fax (also referred as telefax or telecopying) which signifies the telephonic transmission of scanned printed data with the help of a device called Fax Machine. This data can be text or images.
(source:-www.agileit.com)
"Unified Communications as a Service" & its Market:-
Now lets discuss about the latest technology which is booming in this field. It is known as "Unified Communications as a Service". So what does this new term means?, how is this concept related to 'Unified Communications' & what is the market scenario of this newly evolved technology?. These questions might have popped up in your mind. The following information I am providing will answer most of your these types of questions. So, lets proceed further.
'Unified Communications as a Service' (abbreviated as 'UCaaS') is a model or to be more specific, its a delivery model. It includes various communication and collaboration apps and services. These apps and services are outsourced to a third party provider & delivered over an IP network, usually the public internet.
According to a well known research firm called Marketsandmarkets, the UCaaS collaboration application market revenue is expected to grow from $540.74 million in 2013 to $1.75 billion by 2018, at an estimated CAGR of 26.5% from 2013 to 2018. That surely replicates a huge scope of growth in this market within next few years. I hope my post have cleared most of your doubts on this topic.
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